Payments

What payment options are available on TopMeUp?

On TopMeUp.ca

Visa and Mastercard Debit, and Interac e-Transfer

On the TopMeUp mobile app

Visa and Mastercard Debit, and Interac e-Transfer

Why are there fees when I use Visa or Mastercard Debit?

These convenience fees are associated to the cost of using Visa or Mastercard as a payment method to fund your purchase. There are no convenience fees when using Interac e-Transfer; however, your bank may impose fees to send or cancel Interac e-Transfers. Check with your bank for details.

Can you access my bank account without my knowledge?

No, we cannot access your bank account and we do not store any bank card data.

What should I do if my Interac e-Transfer fails?

Our Service Representative will reach out to you to resolve the issue. However, you may also choose to cancel the transfer through your bank and send another one. You will be responsible for any cancellation fees your bank may impose.