Orders

How long will my order take to process?

Typically processing takes just a few minutes, but it can take up to one business day.

After I have paid, how will I receive my voucher?

By email, your vouchers and receipt will arrive to the email address you registered with shortly after you complete payment for your order.

Ensure you check your spam or junk mail folder.

What are my TopMeUp limits?

Upon successful registration, your limit will be assigned and communicated to you via email. As you continue making purchases and the longer you are a customer with us, your daily limit will increase.

What is your refund or cancellation policy?

All sales are final, there will be no refunds, exchanges and cancellations.

Can you send me my voucher by text message to my mobile phone?

No, it's email only.

I am having issues redeeming my voucher, what do I do?

Please contact the voucher provider for any voucher related issues.